Edward Heron MRICS Limited Privacy Policy

Our contact details

Name: Edward Heron MRICS Limited

Address: 28 Christchurch Road, Ringwood, Hampshire, BH24 1DN

Phone Number: 01962 398718

E-mail: contact@edwardheronmrics.com

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Online identifiers (for example IP addresses and cookie identifiers)

• Email addresses

• Customer financial information

• Employee data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• In order to respond to customer enquires

• The preparation and management of planning applications

• To facilitate the provision of professional advice

We also receive personal information indirectly, from the following sources in the following scenarios:

• Social media posts

• Website tracing cookies

• Third-party referrals (where consent has been expressly provided)

We use the information that you have given us in order to provide professional planning and development services.

We may share this information with third-party professional service providers and local authorities in accordance with agreed work.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by email (contact@edwardheronmrics.com).

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal information for maximum period of 3 years from receipt or from the date of completion of any instructed work. We will then dispose your information by means of electronic deletion or shredding of hard documents.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@edwardheronmrics.com or telephone 01962 398718 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Edward Heron MRICS Limited

28 Christchurch Road

Ringwood

Hampshire

BH24 1DN

contact@edwardheronmrics.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk